counselling and mentoring

I provide non-directive counselling and mentoring to those trying to conceive via assisted conception, those who have experienced loss, and to mothers during their postpartum and early parenting journey.

I am an accredited social worker with the Australian Association of Social Workers (AASW) with 15 years’ experience. I have gone on to complete additional training in assisted conception/IVF, pregnancy and infant loss, perinatal and infant mental health, postpartum care, Acceptance and Commitment Therapy (ACT), Neuroprotective Developmental Care (Possums Program), and will complete my Motherhood Studies certificate in 2022.

I also volunteer with the Pink Elephants support network (miscarriage support agency).

I can support you from pre-conception, right through until your kids are well into primary school.

Rachael Flack provides specialist postpartum counselling and mentoring
Rachael Flack from A Mama is Born walking on the beach at Seaford

specialist counselling and mentoring areas

My counselling and mentoring services are very flexible and will always be adapted to your needs and desires. Counselling sessions can cover:


contented clients

I really liked the postpartum planning session as it helped settle my mind by having a few things in place for when bub arrived and opened up conversations with my husband about how we would parent, and what our needs were.


Rachael is an absolute gem. The effort she went to in supporting me was above and beyond. She crammed a lot of assistance into her 3-hour visits and was so easy to have around, making me feel very comfortable during what is a very vulnerable time in a woman’s life. Her background as a social worker showed, with follow-up emails filled with valuable info and resources relevant to what we discussed. She would always respond rapidly to me contacting her and would check-in with me regularly between sessions. I would highly recommend Rach to any other first time mother transitioning to motherhood.


It was an absolute lifesaver having you visit and look after me. As, as usually happens, the focus is so much on the baby, everyone forgets to look after the mother.


I really loved the home visits and was amazed at how much we crammed in each time. With lockdown it was nice to have access to a professional but also a mum who could share their own experiences and advice. The book library, Voxer and the breastfeeding drop-ins were such useful resources as well.


While it was logistically helpful to have the visits, the biggest positive outcome was that I was reminded that I'm worth being looked after and looking after myself. That it's totally OK and a good thing to ask for help rather than try to do it all on your own. As it's easy to forget all that when the immediate environment (and our wacky Western culture) is mostly telling you otherwise.

    Rachael flack is an accredited social worker and postpartum doula

    counselling sessions

    full fee

    $ 155
    • 60min session
    • In-clinic or telehealth option
    • In-home option available (fee applies)

    concession fee

    $ 110
    • 60min session
    • In-clinic or telehealth option
    • In-home option available (fee applies)

    medicare rebate

    $ 65.75 Rebate
    • Full Fee Gap: $89.25
    • Concession Fee Gap: $44.25
    • Rebate available for up to 3 sessions per pregnancy

    common questions

    I’m here to answer any questions you may have about my counselling and mentoring services. If you can’t see an answer to your question here, please contact me.

    Non-directive pregnancy support counselling is a form of counselling based on the understanding that, in many situations, people can resolve their own problems without being provided with a solution by the counsellor.

    The service involves the counsellor undertaking a safe, confidential process that helps the client explore concerns they have about a pregnancy or postnatal issue. This includes providing unbiased, evidence-based information about all options and services available to the client, where requested.

    The terms are interchangeable, however ‘non-directive pregnancy support counselling’ is the official name of the service you can claim a Medicare rebate for.

    Counselling services are available to anyone, however a GP referral is required if you wish to claim a rebate from Medicare. 

    The GP referral must contain the following information:

    • The GP’s provider number
    • The client’s name
    • A request for non-directive pregnancy support counselling
    • Any relevant clinical information.

    There is specific criteria that needs to be met in order to claim a Medicare rebate for non-directive counselling:

    The client needs to either be pregnant or have been pregnant in the preceding 12 months. This includes women who have experienced pregnancy/infant loss.

    A GP referral is required; this referral will enable you to claim a Medicare rebate for up to three sessions per pregnancy (a gap fee will apply).

    The MBS item number is 81005 (services provided by an Accredited Social Worker).

    Counselling sessions are available from the Liefde Wellness Centre in Seaford. Telehealth and home visits* are also available.

    * An additional fee applies for home visits.

    To make it easy to discuss the requirements of a referral from from your GP, we have put together a handy downloadable document. 

    Download Information Sheet.

    Rachael Flack smiling at the beach in Seaford, where A Mama is Born is based

    book a session

    Counselling and mentoring sessions can be booked online my online booking system.

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